Today I sat on the phone with AT&T/Suncom/Cingular for two and a half hours, trying to get someone to believe that I did not renew my contract with AT&T when we called to have our address changed after moving to NC.
In fact, they do not have a signed contract from me. In fact, if there is no signed contract, they can only hold me in contract for one year. In the beginning, I didn't really care that much about leaving or staying with SunCom, but by the end of my customer service experience with them, I completely want out of my contract. I won't give all of the details, but know ye this. I wrote a two page letter and attempted to assume the naming convention for their CEO, CFO, VP of Ops, Senior VP of OPs, and the VP of legal affairs. Plus, every category that I was able to find on the Contact Us portion of the website. It's things like this that make me wish I had gone to law school.
If you aren't willing to hire a lawyer, and no one responds to your letters what power do you have as a consumer? The BBB? I don't have much power, but I have a blog, and a website, and plenty of people read both. I also have both the ability and the audacity to create and wear a SunCom has displeased me T-shirt as I go about my daily tasks... grocery, mall, ect. I could make Connor a T-Shirt that says, Mommy doesn't like SunCom, but I hate it when people use their children for political gain, so I'll not be doing that. Who knows, maybe he'll grow up and be the CEO for SunCom... if that happens I bet, THEN they will listen to me when I call them.
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