The Support Technicians Lament

Oh God, have you forsaken us?
They call to us! Oh glorious ones!
“My PC is frozen!”, they cry
“Have you rebooted?”, we exclaim.
“How do I do that?” they weep.

“My printer isn’t printing”, they wail.
“Is there paper in the tray?” we ask.
They are quick to anger, not knowing
that last time we asked,
the paper tray lay bare

“I have a VIRUS”, they yell at us
Panicked that someone has,
 (through the computer),
reached into their wallet stealing
the sacred credit card numbers

The plea to us, unseen
“My presentation is due, in FIVE minutes!
And I’m not done with it yet!!!
And my PC is NOT WORKING!!!”
They panic, they cajole,they ask for a Supervisor.

We use the hold button.
We laugh, we exclaim, we smoke.
We come back, business ready,
endless cups of coffee our fuel
“How may I help you?”, we ask the next.